Terms and Conditions

Terms and Conditions

By your use of this website or purchase of products through the website, you agree to these terms and conditions.

The site reserves the right, to change, modify, add, or remove portions of these terms and conditions of use at any time. Changes will be effective when posted on the site with no other notice provided.

All text, graphics, photographs, logos, trademarks, artwork,  belongs to Chloe Mitchell Millinery.  You are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this content in any way without Chloe Mitchell Millinery’s prior written permission.

Chloe Mitchell Millinery reserves the right to change prices, terms, specifications and warranties for products on this website at any time without prior notice. We attempt to post accurate information, but errors may sometimes occur.

Product availability

Once Chloe Mitchell Millinery accepts your order, we will attempt to promptly fulfil the order subject to available inventories. Should an item not be available, we kindly ask you to try back again or contact us at chloe@chloemitchellmillinery.com to enquire about a custom order.

All the items available are handmade and we pride ourselves that none of the hats and headpieces are the same.

Colours can vary slightly according to different settings on computer, tablet and phone screens.

Terms of payment & Shipment

The purchase price for the products ordered by you is due upon the shipment of your order by Chloe Mitchell Millinery. We ship worldwide via standard Posta. It usually takes 2 weeks. For information on faster deliveries please contact us directly at chloe@chloemitchellmillinery.com. Any items shipped will receive a tracking number and it will be shared with you once shipped.

Items are shipped after the payment has cleared.

Order process

The technical steps to place your order and create a contract of sale between you and us are as follows:

a) You place an order on the website by pressing the ‘add to cart’ button below each item. You will be guided through the process of placing an order by a series of simple instructions on the website and calculated shipping cost.

b) We will send you an email confirming your order which will detail the product. This email does not constitute an acceptance of your order by us.

c) As your order is shipped we will send you a dispatch confirmation email.

d) Subject to us having accepted your order, we will then arrange for delivery of it to you at your nominated address. Non-acceptance of your order (or parts of your order) may be due to any one or more of the following non-exhaustive reasons:

  • A product you ordered is out of stock.
  • We have identified an error with a product description.
  • The address and info you provided are not correct.


You must provide us with complete and accurate delivery address information. We cannot and will not be liable for the delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

Right to cancel the purchase

You may cancel a purchase for any reason before the items is shipped. If you cancel this purchase, Chloe Mitchell Millinery will refund or credit any payments you have made for the ordered products excluding any service fees.

Liability and Indemnity

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.  You expressly agree that use of the website is at your sole risk.

Comments and Complaints Procedure

Please contact us if you have any comments or complaints by contacting chloe@chloemitchellmillinery.com

Affiliate disclaimer

This website contains endorsements for products and services, which means when you click on a link that we recommend we may receive a commission. Not every link is an affiliate, but some are.

Privacy Policy

We recognise that privacy of your personal information is important. We will never sell your personal information to third parties.

COOKIES: we may use the standard “cookies” feature of major browser applications that allows us to store a small piece of data on your computer about your visit to our website. Cookies help us learn which areas of our site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at our website may be diminished and some features may not work as they were intended.

SECURITY: The Site has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.

PUBLIC COMMENTS: The Site may include interactive sections such as commenting areas where visitors to the site can post comments. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We will not be held responsible if you disclose personal information and it results in misuse.

THIRD PARTY WEBSITES: The site contains links to other websites. If you choose to visit other websites, we have no control over the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

Notice concerning children

PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user’s account.